Presales
General Sales Enquiries
- Q. How can I report a PSTI Vulnerability with a Casio product?
- Q. Multiple payments taken but no order placed?
- Q. Why would a payment gateway company do a security check and decline the transaction when the issuing bank already approved the transaction?
- Q. Why have I been charged for my order but not recieved a confirmation email?
- Q. Payment taken from my accout but no order confirmation?
- Q. Unable to get pass the address page to place an order?
- Q. How do I unsubscribe from your newsletter?
- Q. My payment has been declined?
- Q. How do I find out the stock availability of an item?
- Q. Payment has been taken but no order confirmation received?
- Q. I haven’t received my order confirmation, has my order been placed successfully?
- Q. I haven’t received my discount code?
- Q. How can I stop receiving promotional communications?
- Q. How do I sign up for the G-shock newsletter?
- Q. My discount code doesn’t work?
- Q. Can I return an item I bought online to a store?
- Q. Do you accept international payment cards?
- Q. My payment has been declined
- Q. I can’t see the Klarna payment option at checkout?
- Q. Can I purchase a Casio display case for my items?
- Q. Do you sell promotional items or official merchandise?
- Q. Can I purchase gift vouchers /e-vouchers?
- Q. Do you offer a gift wrap or engraving service?
- Q. Do you have a size guide?
- Q. My item is a present, does the outer delivery box have Casio printed on it when delivered?
- Q. Do all limited edition products come with a verification card/issue number?
- Q. Can I pre-order products online?
- Q. Can I have my order delivered to a BFPO address?
- Q. Where are products despatched from?
- Q. I live in the Channel Islands. Will the V.A.T be removed from my order?