Order Issues
General Sales Enquiries
- Q. Just placed an order but it is not showing in my account?
- Q. I haven’t received my order confirmation, has my order been placed successfully?
- Q. I placed an order but did not receive any order confirmation?
- Q. My payment has been declined?
- Q. Unable to get pass the address page to place an order?
- Q. Why have I been charged for my order but not received a confirmation email?
- Q. Why would a payment gateway company do a security check and decline the transaction when the issuing bank already approved the transaction?
- Q. Multiple payments taken but no order confirmation?
- Q. I can’t login to my account/I’ve forgotten my password/I want to reset and change my password.
- Q. I can’t see the Klarna payment option at checkout?