Orders & Products

Order Issues

• Q. Just placed an order but it is not showing in my account?
• Q. I haven’t received my order confirmation, has my order been placed successfully?
• Q. I placed an order but did not receive any order confirmation?
• Q. My payment has been declined?
• Q. Unable to get pass the address page to place an order?

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Cancellation & Amendments

• Q. Can I change or amend my order?
• Q. Can I cancel my order?
• Q. How do I change the delivery details on my order?
• Q. My contact details are incorrect, how do I change them?

Payment, Promos & Discount Codes

• Q. My discount code doesn’t work?
• Q. I haven’t received my discount code?
• Q. Do you accept international payment cards?
• Q. Can I purchase gift vouchers/e-vouchers?
• Q. Do you charge VAT or Tax for delivery to the Republic of Ireland?

Product & Stock

• Q. Can I pre-order the CRW-001-1ER ring watch?
• Q. Item is out of stock, when will it be restocked?
• Q. How do I find out the stock availability of an item?
• Q. How do I find out about new product releases?
• Q. Why are certain international products not available in the UK?

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Other

• Q. Can I purchase items from an official Casio store?
• Q. I live in the Channel Islands. Will the VAT be removed from my order?
• Q. My item is a present, does the outer delivery box have Casio printed on it when delivered?
• Q. How do I unsubscribe from your newsletter?
• Q. How do I sign up for the G-shock newsletter?

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