Customer Support Repair and Servicing Procedures for Consumer Products

Our online booking and tracking system has been temporary suspended whilst we develop a new system.

In order to obtain either a service or repair on a Casio product within the UK or Ireland, please complete the “Casio Service Request Form” print it, and send it with the product directly to Casio UK Service Centre.

Casio Service Request Form

Alternatively, you may send your product with a covering letter to include the following

1. Full Name & Address
2. Product Information
3. Description of the fault
4. Telephone no.
5. Email address

Please return your product to:

Casio Service Centre
The Hive Building,
26 Wembley Park Boulevard,
Wembley Park,

Please note that this address is located on a security controlled site and we will be unable to offer a drop off/collection service for members of the public for repairs or any other service related issues.

Due to the possibility of damage during shipping, it is recommended when sending the product that you package it securely and send it via an insured postal service, in order to trace your item.

We can usually repair most products within 7-10 working days*, subject to the availability of parts and the condition of the product.

If you are making a warranty claim, you will need to provide a COPY of a receipt or alternative physical proof of purchase indicating a recognised retailer.

If you need any assistance, please contact our Customer Support Team at or call them directly on 0208 450 9131