A. Sorry you are experiencing issues. Since our recent website migration, we've encountered a few unexpected glitches affecting some customers.
Our Technical Team is actively working behind the scenes to resolve these issues as quickly as possible. We appreciate your patience and understanding during this time.
In the interim period, please can you try the below?
- Please ensure you have set up a new Casio ID by using the link : https://www.casio.com/intl/casio-id/
- Clear your cookies / cache
- Use Google Chrome as your browser option
If you are still unable to sign into your Casio ID, please try accessing the website in "Incognito mode" using the following steps:
- Open Google Chrome.
- Click the three dots (⋮) in the top-right corner.
- Select "New Incognito Window" [You can also press Ctrl + Shift + N (or Cmd + Shift + N on a Mac) as a shortcut]
- A new window will open with a dark background — you're now browsing privately.
- Type in the URL : https://www.casio.com/uk
- Accept all cookies and proceed.
You may also find this YouTube video helpful for learning how to open any website in Incognito mode: https://www.youtube.com/watch?v=SgjkB2-od04